Automation is no more a differentiating factor, but has become a necessity in making customer service a success. One of the most common tools to acheive that is through an INTERACTIVE VOICE RESPONSE(IVR) SYSYTEM. An IVR is an inbound solution to enable customers reach out to the organization for support amongst other srvices. The customers can use the dial pad or get help through speech recognition. A sophisticated IVR reduces costs and gains and productivity by automating the customer interactions using prompts. these can be pre-recorder or can be programmed in such a way to transfer the call to live agents. Having an efficient IVR solution in place has multi-fold advantages for the business.

The advantages include:

Personalized customer interactions:

Just because you are using a macihne to serve the customers, it does not mean that you have to lose out on the 'personal' touch. Set-up a personalized greeting or a prompt to seamlessly transfer the call to a live agent when the customer requires detailed information.

Automation of Operations:

TFnet Virtual Network Operator (VNO) Services for data services is to support multiple service providers over the same platform, each with their management domain. The flexible VNO concept can be used to support different business models, from a model where specific capacity and routing is dedicated to a VNO enabling to create his own service profiles, to a model where a VNO is simply a reseller of specific network operators, defined service profiles. Each VNO is provided with tools to manage the services, network and elements he is provided access to by TFnet. The VNO has both GUI as API access for his dedicated resources. Two examples of VNO models are supported:

Increase Inbound Call Capacity:

TFnet provides end-to-end broadcast solutions including Uplink, Downlink, Turnaround and Playout services from our advanced, fully automated and redundant teleport facilities. Our serves permanent and occasional use broadcast clients all over Nigeria and Africa

Easy on the Pocket:

TFnet delivers your TV channel on the most popular digital satellite platforms (dedicated for direct to home (DTH) viewing on small dishes from 60 cm. We can easily collect your channel from anywhere using our Satellite and Fiber Network connections and distribute it directly to your viewers’ homes in every corner of the world. TFnet’s aim is to transform customers into long-term successful partners who trust our innovative solutions and superior service offerings.

First Call Resolution:

Our central strategic location and earth station infrastructure enable TFnet to be a strategic partner for IPTV/ OTT and Pay TV's for Content Aggregation from around the world. We deliver timely, request-specific aggregations in accordance with our partners’ needs. For various Pay TV providers, we act as their media hub downloading multi TV channels from various satellites we see, aggregating and streaming the TV channels to their networks.

Professionalize Your Calls:

TFnet delivers your TV channel on the most popular digital satellite platforms (dedicated for direct to home (DTH) viewing on small dishes from 60 cm. We can easily collect your channel from anywhere using our Satellite and Fiber Network connections and distribute it directly to your viewers’ homes in every corner of the world. TFnet’s aim is to transform customers into long-term successful partners who trust our innovative solutions and superior service offerings.

Increase Customer Satisfaction:

TFnet delivers your TV channel on the most popular digital satellite platforms (dedicated for direct to home (DTH) viewing on small dishes from 60 cm. We can easily collect your channel from anywhere using our Satellite and Fiber Network connections and distribute it directly to your viewers’ homes in every corner of the world. TFnet’s aim is to transform customers into long-term successful partners who trust our innovative solutions and superior service offerings.

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